SERVICE TERMS & CONDITIONS
Thank you for booking or prepaying for your remedial massage and chiropractic services at Campus Chiropractic & Wellness at Sydney University.
These are our terms and conditions:
a. Please read these terms and conditions carefully.
b. All bookings made via Participating Websites or with Campus Chiropractic & Wellness directly are made subject to these terms and conditions and the person making the booking will be deemed to have accepted these Terms and Conditions on behalf of all persons who will be consulting the Practitioner under the booking once any payment is made in relation to the booking.
c. Bookings may also be governed by and subject to additional terms and conditions which are applied by the Practitioner. These terms and conditions may relate to items such as payments, deposits and cancellations and you should confirm the exact conditions directly with the Practitioner before booking. If there is any inconsistency between the Practitioner’s terms and conditions and these Terms and Conditions, the latter will prevail.
d. Any prices, fees, deposit amounts or charges which are specified or referred to in these terms and conditions are in the same currency as the booking to which they relate.
In these Terms and Conditions:
a. “Prepaid Booking” means a booking for any Practitioner which is advertised as a Prepaid Booking or which you have been notified by Campus Chiropractic & Wellness is a Prepaid Booking or which is listed on a Participating Website or Campus Chiropractic & Wellness’ Website as a Prepaid Booking.
b. “Adolescent” has the meaning given in clause 16.
c. “Booking Credit” means credit which may be applied to future service bookings with Campus Chiropractic & Wellness subject to clause 12.
d. “Gift Card” means an official gift card affiliated with Campus Chiropractic & Wellness.
e. “Child” and “Infant” have the meanings given in clause 16.
f. “Campus Chiropractic & Wellness” means Azure Life Pty Ltd trading as Campus Chiropractic & Wellness.
g. “Practitioners” means any Practitioners associated with Campus Chiropractic & Wellness.
h. “Participating Website” means the Campus Chiropractic & Wellness’ website and any websites that act as an official partner with Campus Chiropractic & Wellness.
i. “Password” means, if you are a Campus Chiropractic & Wellness member, your active www.campuschiropractic.com.au password.
j. “Standard Booking” means a booking at any Practitioner other than a Prepaid Booking.
k. “You” and “Your” mean the person who is making the booking.
l. “Username” means, if you are a Campus Chiropractic & Wellness member, your active www.campuschiropractic.com.au username.
- Photographic Identification
a. When you arrive for your prepaid service, you may be asked to provide photographic identification for the student, staff or concession discounts.
b. If you are unable to provide such identification your discount may be cancelled and you may be liable to pay Campus Chiropractic & Wellness an additional amount to equal to the full booking amount.
- How To Book for Services
a. Bookings can be made online via the www.campuschiropractic.com.au Website, by emailing [email protected] (appointment is not made until you receive confitmation) or at Campus Chiropractic & Wellness directly by walking in or calling our clinic on + 61 2 9351 8099.
b. Bookings are subject to the availability and applicable pricing of the relevant Participating Practitioner at the time of the booking and some conditions and/exclusions may apply including but not limited to minimum service requirements.
c. Any quote given is an estimate only of price and the price will only be confirmed once a payment is made on the booking and you receive written advice from Campus Chiropractic & Wellness that the payment has been received and the booking has been confirmed.
d. Any confirmed price is subject to change if:
d.i. a payment which is due on a booking is not received by Campus Chiropractic & Wellness by the date the payment is due; or
d.ii. there is a change in or imposition of a government charge, tax or levy which entitles or necessitates Campus Chiropractic & Wellness changing the price of your booking.
d.iii. any details relating to your booking are amended, for example your type of service, in which case clause 9 will apply.
e. If the price of a booking is changed under clause 4.d you may pay the new price for your booking or cancel your booking and receive a full refund.
f. If you reasonably believe a written confirmation or invoice which has been provided to you is incorrect, you can request that Campus Chiropractic & Wellness reissue that written confirmation or invoice and you may either pay the amount specified on the reissued written confirmation or invoice by the date which it is specified as being due, or cancel your booking.
g. If you make a booking via a Participating Website you can view details of your booking once you access the Participating Website using the login details you created when you made the booking.
a. Payments may be made by Visa, Mastercard, Diners, American Express, PayPal or Australian Dollars.
b. Internet banking payment is available only for prepaid bookings and using an Australian bank account.
c. A surcharge might apply to payments made by Visa, Mastercard, Diners, American Express and PayPal. The surcharge applied to these cards may vary and is displayed at the time payment for the booking is to be made if applicable. No surcharge will be applied to payment made using Australian Dollars or internet banking.
d. Campus Chiropractic & Wellness accepts no responsibility for monies paid by you to any agent until cleared funds are received in the bank account of Campus Chiropractic & Wellness.
- Final Payment
a. For Prepaid Bookings, a non-refundable payment of the entire amount payable per service must be received immediately at the time of booking to confirm your booking. For non Prepaid bookings, full payment is to be made at the time of the appointment.
b. If any deposit or final payment is not received by the due date, Campus Chiropractic & Wellness reserves the right to cancel the booking and any monies paid by you in relation to your booking will be forfeited to Campus Chiropractic & Wellness.
c. Once final payment of your booking has been made confirmation of that payment and your booking will be sent to you via email to the email you provided at the time you made the booking.
- Rates and Charges
a. The currency applicable to any quoted prices will be specified with the quoted rate. All quoted rates are subject to change at any time until full payment is received.
b. Quoted prices are inclusive of all compulsory government or regulatory charges and taxes (for example GST) where applicable.
c. For information on rates for Adolescents, Children, Infants and extra persons, please refer to clauses 16.
d. Please visit the www.campuschiropractic.com.au website or contact the clinic for further information on specific inclusions and exclusions.
a. To the extent permitted by law any amount paid by you to Campus Chiropractic & Wellness for your booking is non-refundable unless stated otherwise in these Terms and Conditions.
b. The balance of any monies paid by you after any applicable fees or other amount you owe to Campus Chiropractic & Wellness has been deducted will be held by Campus Chiropractic & Wellness as Booking Credit which subject to clause 12 may be applied to any future bookings you make with Campus Chiropractic & Wellness.
a. All amendments are subject to the availability and applicable pricing of the relevant Practitioner at the time the amendment is requested.
b. Amendments for Prepaid Bookings to another day may be requested up to 24 hours prior to your scheduled appointment time.
c. If amendments are requested outside the time frames specified in clause 9.b. you may be charged a 50% cancellation fee in addition to the cost of your amended booking and any reduction in the amount which is payable by you in such case will be at Campus Chiropractic & Wellness’ absolute discretion.
d. Amendments may be requested via a Participating Website or via our clinic reception service in person or by calling +61 2 93518099.
e. If the rate which applies to an amended booking is greater than the rate which applied to the original booking, you must pay the difference along with any amendment fee in full at the time the amendment is approved.
a. If a booking is cancelled any non-refundable payment which you have paid will not be refunded and additional cancellation charges may apply under this clause 10.
b. Within 24 hours of your scheduled appointment: a 50% cancellation fee will apply and you will be required to pay to Campus Chiropractic & Wellness 50% of the the full amount of your booking less any amount which you have already paid.
c. For Prepaid Bookings, if you cancel your booking the full amount of your non-refundable booking payment paid under clause 6.b will be retained by Campus Chiropractic & Wellness as a cancellation fee.
d. Where applicable the balance of any monies paid by you after any applicable cancellation fee has been deducted will be held by Campus Chiropractic & Wellness as Booking Credit which subject to clause 12 may be applied to any future bookings you make with Campus Chiropractic & Wellness.
- No-Shows or Terminations
a. If you do not show up for your booking or terminate your booking early after you have commenced your appointment you will be charged a 50% cancellation fee and will be required to pay to Campus Chiropractic & Wellness the full amount immediately less any amount which you have already paid.
- Booking Credit
a. If you are issued with Booking Credit to be applied to future appointments with Campus Chiropractic & Wellness such credit will be valid for six months from the day the booking is cancelled.
b. Booking Credit may only be used to pay for bookings at Participating Practitioners located within the same clinic as the cancelled or refunded booking which generated the Booking Credits.
c. Booking Credit may only be used to pay for the appointment or fees such as cancellations fees and may not be used for items such as products not included in the appointment.
d. To redeem Booking Credit you must make your booking via Campus Chiropractic & Wellness by calling +61 2 9351 8099.
e. Any service to be fully or partly paid for using Booking Credit must be booked and paid for in full prior to the expiry of the 6 month validity period.
f. Any Booking Credit not redeemed at the expiry of the 6 month validity date will be forfeited in its entirety to Campus Chiropractic & Wellness.
g. Administration fees may apply to bookings made using Booking Credit.
a. If you purchase an “adore life” Membership from Campus Chiropractic & Wellness, you will be entitled to the currently offered benefits and discounts off the full price of services and products with Campus Chiropractic & Wellness so long as you are an active member.
b. Membership will be valid for six months from the day that the last appointment is completed or from the day that the last booking is cancelled. This works as a rolling membership where use of services extends the membership for six months from that date.
c. All services and products purchased with the Membership discount are to be paid at the time of the appointment or before the product is to be taken from Campus Chiropractic & Wellness.
d. To redeem your Membership, which in turn terminates it, you can only do so by using services at Campus Chiropractic & Wellness in person or for cancellation fees. It may not be used for purchasing items such as products.
e. Membership is not transferable or refundable.
f. Any Membership not redeemed at the expiry of the 6 month validity date will be forfeited in its entirety to Campus Chiropractic & Wellness.
g. Any benefits or bonuses given as part of the Membership are intended as general advice and you should consult your registered health practitioner before implementing any of the information that is part of the bonus.
h. The “adore life” Membership can be discontinued or the discounts, benefits and bonuses can be changed at any time by the discretion of Campus Chiropractic & Wellness. We will endeavour to give a fair amount of time to notify you of any material changes that are to be implemented.
- Appointment Check In
a. Standard check-in time is by the time of the appointment and it will be considered as a no-show 5 minutes after that time. In this case Clause 11 is engaged.
b. You will be considered checked in at the time you present yourself to our staff in the clinic or at the time you register your arrival with our automated systems.
a. Standard check-out time is done by finalising your payment with our staff or with our automated systems.
- Practitioner Allocation
a. In the unlikely event that Campus Chiropractic & Wellness cannot provide the Practitioner with whom you have booked, Campus Chiropractic & Wellness will at no additional expense to you re-book you with an equivalent Practitioner in the same clinic if possible.
b. If another Practitioner is not available at the time of your appointment, Campus Chiropractic & Wellness may re-book you to a later date and time for the type of service for which you had booked.
c. Should you wish to be re-booked to an alternative Practitioner other than the Practitioner chosen by Campus Chiropractic & Wellness under this term, you will be required to pay any difference in price between Campus Chiropractic & Wellness’ choice of Practitioner / service and your chosen Practitioner / service.
d. If you and Campus Chiropractic & Wellness cannot agree on an alternative property under this clause then you may request Campus Chiropractic & Wellness cancel your booking and issue you with a Booking Credit for the full amount of that booking less any amounts which you owe to Campus Chiropractic & Wellness.
e. If you and Campus Chiropractic & Wellness cannot agree on an alternative property under this clause and you do not wish to be issued a Booking Credit under clause 15.d then you may request that Campus Chiropractic & Wellness cancel your booking and provide you with a refund for the full amount of that booking less any amounts which you owe to Campus Chiropractic & Wellness.
- Child Policy
a. For the purposes of this clause “Adolescent” means a person aged between 13 and 18 years; “Child” or “Children” means a person or persons aged between 2 years and 12 years; “Infant” means a person under the age of 2 years; and “Adult” means a person aged over 18 years. All ages will be determined from the date at which the appointment is to occur.
b. Children and Infants are to be accompanied by their parent(s), step parent(s), guardians or other adult who has parental rights and responsibilities for their appointments.
c. We do not provide creche or child care / child minding services for Children and Infants.
d. Adolescents are to be accompanied by their parents or guardians at their initial consultation and any diagnostic / report of findings appointments.
Whilst care is taken to ensure that the description of services of the Campus Chiropractic & Wellness is accurate, these are continually being changed, upgraded, and on occasion taken out of service and if any feature is essential to you in choosing a particular service, it is your responsibility to confirm with the Practitioner prior to making your booking that the feature will be available during your appointment.
To the extent permitted by law Campus Chiropractic & Wellness is not liable for omissions, errors or changes to the features and services at the clinic, whether temporary or permanent.
Features listed may not apply to all services.
- Special Requests
Whilst Campus Chiropractic & Wellness attempts to satisfy all special requests, Campus Chiropractic & Wellness does not guarantee that special requests can be accommodated.
- Maps and Images
Map images, if shown, are for general information and may not necessarily reflect actual routings, locations or services provided.
- Gift Vouchers
a. Gift Vouchers are not refundable or redeemable for cash.
b. Gift Vouchers issued prior to 31st March 2018 are valid for 6 months from the date of issue. Gift Vouchers issued after 31st March 2018 are valid for 3 years unless one of the following exemptions apply:
Gift cards supplied as part of a customer loyalty or employee rewards program A gift card or voucher supplied as part of a temporary marketing promotion as a bonus to the purchase of a good or service A gift card or voucher sold for a particular good or service that is below the market value of the good or service (a genuine discount) A gift card or voucher sold or donated for use in a fundraising appeal, including to a charity or not for profit organisation A gift card or voucher exchanged for goods returned to the supplier of the goods A gift card or voucher for a good or service available for a limited time where the card or voucher expires at the end of that period (for example, entry to a concert or museum exhibition, or a pair of shoes that is only available for a limited time)
If a Gift Voucher falls under one of the above exemptions it will generally have a 6 month expiry except for the last exemption listed above which is limited to a specific time and or date.
c. Additional values cannot be added to an existing Gift Voucher; however, additional Gift Vouchers can be purchased.
d. A credit card surcharge may apply if Gift Vouchers are purchased using a credit or debit card.
e. Gift Vouchers are to be treated like cash and if they are defaced, mutilated, altered, lost or stolen they will not be replaced, refunded or redeemed.
f. Campus Chiropractic & Wellness does not accept any responsibility for lost or stolen Gift Vouchers.
g. Gift Vouchers are issued in Australian dollars (AUD) and:
g.i. the value nominated on the Gift Voucher may only be used to fully or partially pay for bookings for services;
g.ii. bookings using Gift Vouchers must be made in person, over the phone or via email in accordance with clause 4.
- Gift Cards
a. Third party Gift Cards will only be applicable if they are officially affiliated with Campus Chiropractic & Wellness. Campus Chiropractic & Wellness will not be at fault or liable for the third party gift card if they are not affiliated.
b. All third party gift cards are for regular services and can not be used in conjunction or combination with other promotions or discounts that Campus Chiropractic & Wellness provides.
c. Campus Chiropractic & Wellness reserves the right to not recognise a third party gift card if it’s value or validity can not be identified.
- Unaccompanied Minors
a. All bookings under the age of 13 must be accompanied by a responsible adult such as a parent, step-parent, guardian or other adult who has parental rights and responsibilities for the under 18 year old guest.
b. If a guest is found to be a person under the age of 13 who is not accompanied by a responsible adult Campus Chiropractic & Wellness may immediately cancel the booking and 50% of the full booking amount will be forfeited to Campus Chiropractic & Wellness under this clause.
- Third Party Products and Services
a. Third party products or services are sometimes sold together with accommodation provided by Campus Chiropractic & Wellness. In such circumstances the third party is entirely responsible for supplying the products or services to you and any involvement Campus Chiropractic & Wellness has in facilitating your booking with the third party is as the third party’s agent. Campus Chiropractic & Wellness is in no way the supplier of the products and services and to the extent permitted by law Mantra Group is not liable for any failure by the third party to provide the products or services, nor for any act, error, omission, default or negligence of the third party.
b. All third party coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those third parties.
c. Campus Chiropractic & Wellness does not warrant the accuracy of any information, statements or representations made by third parties
- Release, indemnity and proportionate liability
a. To the extent permitted by the law, you agree to release, indemnify and hold harmless, Campus Chiropractic & Wellness and its current and former officers, employees, contractors, sub-contractors/consultants (including their respective employees and contractors) and agents against, from and in respect of all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including but not limited to consequential and economic losses, property loss/damage and damages for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from your booking with the relevant Practitioner except to the extent such expense, cost, liability, claim, action, proceeding, damage, judgment or loss arose out of, was caused by, attributable to or resulted from Campus Chiropractic & Wellness’ negligence, wrongful act/omission or breach of these terms and conditions.
b. To the extent permitted by law the aggregate of Campus Chiropractic & Wellness’ liability to you is limited to an amount not exceeding the amount paid by you for your booking.
c. Each indemnity in these terms and conditions is a continuing and independent obligation and survives the termination or expiry of these terms and conditions.
- Consumer Law
a. To the extent permitted by law, all conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied or conferred by statute, custom or the general law that impose any liability or obligation on Campus Chiropractic & Wellness are excluded under these Terms and Conditions.
b. Nothing contained in these Terms and Conditions excludes, restricts or modifies the application of any provision, the exercise of any right or remedy, or the imposition of any liability under the Australian Consumer Law or under any international consumer protection legislation, provided that, to the extent that such law permits Campus Chiropractic & Wellness to limit its liability, then Campus Chiropractic & Wellness’ liability is limited to:
b.i. in the case of services, supplying the services again or payment of the cost of having the services supplied again; and
b.ii. in the case of goods, replacing the goods, supplying equivalent goods or repairing the goods, or payment of the cost of replacing the goods, supplying equivalent goods or having the goods repaired.
- Events Beyond Control
a. Campus Chiropractic & Wellness is not responsible for any loss arising out of any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule.
b. All documents, observance of laws and government regulations are your responsibility.
- Use of Information
a. You consent and authorise Campus Chiropractic & Wellness and the relevant Practitioner to collect, use and disclose your personal information for the purposes of administering your booking and providing you with any services associated with your booking.
b. You consent to information which you have provided to Campus Chiropractic & Wellness or the relevant Practitioner as part of your booking being used by Campus Chiropractic & Wellness, the relevant Practitioner or any of their related bodies corporate for the purpose of informing you about offers and promotions which relate Campus Chiropractic & Wellness, Campus Chiropractic & Wellness’ related bodies corporate or Practitioners.
c. Campus Chiropractic & Wellness will not provide or disclose any information you have provided to Campus Chiropractic & Wellness or the relevant Practitioner to any person other than a related body corporate without your prior written consent.
d. Upon request by you and to the extent permitted or required by law, Campus Chiropractic & Wellness will provide you with access to and/or the ability to correct your personal information however only the person who made the booking will be entitled to access and/or correct personal information pertaining to that booking.
a. The Terms and Conditions are governed by and will be construed in accordance with the laws of the State of New South Wales, Australia.
b. If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.
a. You accept these terms and conditions, by making a booking with Campus Chiropractic & Wellness.